Last updated: 26 March 2026
By accessing or using Talk2Quote (“the Service”), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. These terms constitute a legally binding agreement between you and Talk2Quote Pty Ltd (ABN 78 694 279 126), a company registered in New South Wales, Australia.
You must be at least 18 years of age and have the legal capacity to enter into contracts in Australia. By using the Service on behalf of a business, you represent that you have authority to bind that entity to these terms.
Talk2Quote provides a comprehensive business management platform for trade professionals operating in Australia. The platform includes:
Talk2Quote uses artificial intelligence (including OpenAI GPT-4o) to generate quotes, invoices, and other business documents from voice recordings and text input. AI-generated content may contain errors, inaccuracies, or omissions. You are solely responsible for reviewing, verifying, and approving all AI-generated content before sending to clients.
AI-generated pricing suggestions, scope descriptions, and document content do not constitute professional, legal, financial, or trade-specific advice. You should rely on your own professional judgement and expertise when setting prices and describing work scope.
Once you send a quote or invoice generated by the Service, it becomes your business document. Talk2Quote accepts no liability for incorrect pricing, missing items, scope errors, or any other inaccuracy in documents you approve and send.
We continuously work to improve AI accuracy but cannot guarantee error-free output. AI models may be updated, which could change output quality or format.
Talk2Me records phone calls for transcription and business documentation purposes. Under Australian law (Telecommunications (Interception and Access) Act 1979), at least one party to the call must consent to recording. By enabling Talk2Me, you consent to recording of your calls. You are responsible for complying with any state or territory laws that may require all-party consent.
Talk2Me can be configured to play an automated announcement at the start of each call notifying the other party that the call is being recorded. We strongly recommend enabling this feature. You are responsible for ensuring your use of call recording complies with all applicable laws.
Call recordings are stored securely and accessible only to authorised users on your account. Recordings are retained for the period you configure (default 90 days) and can be deleted at any time. AI transcriptions are generated automatically and linked to relevant client records and jobs.
GPS tracking of employees and subcontractors requires their informed consent. As the account owner (employer), you are responsible for obtaining proper consent from all tracked individuals, providing clear notice about what location data is collected and how it is used, and complying with applicable workplace surveillance laws in your state or territory.
When GPS tracking is enabled, the Service collects real-time location coordinates during work hours, geofence entry/exit events for automatic timekeeping, route data for travel time calculations, and job site presence verification data.
Different Australian states have different workplace surveillance requirements. NSW requires 14 days written notice before commencing surveillance. You must ensure compliance with the laws applicable in your jurisdiction. Talk2Quote provides tools to assist with compliance but does not provide legal advice.
Digital signatures captured through Talk2Quote are intended to be legally binding under the Electronic Transactions Act 1999 (Cth) and corresponding state/territory legislation. However, Talk2Quote does not guarantee that digital signatures will be accepted or enforceable in all circumstances or jurisdictions.
You are responsible for ensuring that digital signatures are appropriate for your specific use case. Some documents (such as certain statutory declarations or real property transactions) may require wet signatures by law.
You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials, all activities that occur under your account, and immediately notifying us of any unauthorised access.
Account owners can invite team members with different permission levels (Admin, Manager, Standard, View Only). You are responsible for managing team access and ensuring appropriate permissions are set for each team member.
The account owner is responsible for all content created under the account, ensuring team members comply with these terms, managing and paying for the subscription, and responding to data access requests from team members or their employees.
Talk2Quote includes outbound SMS for replying to clients on Pro and Business plans. SMS is reactive only — you can reply to clients who contacted you first. Cold outbound messages are not permitted.
Monthly SMS allowances:
Allowances reset on the 1st of each month. SMS usage is tracked per account and visible in your subscription settings.
New users receive a 21-day free trial with access to all features and a limit of 50 quotes. No credit card is required to start a trial. At the end of the trial, you must subscribe to continue using the Service.
Payments are processed securely via Stripe. We do not store your full credit card details on our servers. All payment data is handled in accordance with PCI DSS standards.
You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial billing periods. Annual subscriptions may be eligible for a pro-rata refund within 30 days of purchase.
We may change subscription pricing with at least 30 days written notice. Price changes will not affect your current billing period. You may cancel before the new pricing takes effect.
The Service integrates with the following third-party providers to deliver core functionality:
Data transferred to US-based services is protected under applicable data protection frameworks. We ensure all third-party providers maintain appropriate security standards and data handling practices.
You retain ownership of all quotes, invoices, business data, client information, and documents you create using the Service. Talk2Quote retains ownership of the Service, including all software, design, AI models, and proprietary technology. You grant us a limited licence to process your data solely to provide the Service. We do not use your business data to train AI models or share it with other users.
To the maximum extent permitted by Australian Consumer Law:
Nothing in these terms excludes your rights under the Australian Consumer Law where they cannot be excluded.
You agree to indemnify and hold harmless Talk2Quote, its directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Service, your violation of these terms, content you create or send using the Service, your violation of any third-party rights, and your use of GPS tracking features without proper employee consent.
We implement industry-standard security measures including encryption at rest (AES-256) and in transit (TLS 1.3), multi-factor authentication options, regular security audits and penetration testing, Firebase security rules and access controls, and automated backup and disaster recovery.
In the event of a data breach, we will comply with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988, notifying affected users and the OAIC where required.
We aim for high availability but do not guarantee uninterrupted service. Planned maintenance will be communicated in advance where possible. We may modify, update, or discontinue features with reasonable notice. Critical changes affecting your data or workflow will be communicated at least 30 days in advance.
We may suspend or terminate your account for material violation of these terms, non-payment of subscription fees, fraudulent or illegal activity, or extended inactivity (12+ months on free tier). You may cancel your account at any time. Upon termination, your data will be available for export for 30 days before permanent deletion, unless longer retention is required by law (e.g., 7-year tax records).
We may modify these terms at any time. Material changes will be notified via email and in-app notification at least 14 days before taking effect. Continued use after changes constitutes acceptance. If you do not agree to updated terms, you must stop using the Service and cancel your subscription.
These terms are governed by the laws of New South Wales, Australia. Any disputes will first be addressed through good-faith negotiation, then mediation if necessary, and finally subject to the exclusive jurisdiction of the courts of New South Wales. Nothing in this clause prevents you from seeking urgent injunctive relief.
For questions about these terms: