Privacy Policy

Last updated: 1 January 2025

1. Information we collect

We collect information you provide directly, including your name, email address, business name, ABN, and trade type when you create an account. We also collect data you enter into the app, such as client details, quotes, invoices, and expenses.

2. How we use your information

Your information is used to provide and improve the Talk2Quote service, process your quotes and invoices, send transactional emails, and provide customer support. We do not sell your personal information to third parties.

3. Data storage and security

Your data is stored on Google Cloud Platform servers located in Australia. We use industry-standard encryption (AES-256) for data at rest and TLS 1.3 for data in transit. Access to production data is restricted and audited.

4. Voice data

Voice recordings used for the voice-to-quote feature are processed in real-time and are not stored permanently. Transcribed text is retained only as part of your quote data. We do not use your voice recordings for training or other purposes.

5. Third-party services

We use trusted third-party services including Google Cloud Platform (hosting), Stripe (payments), and OpenAI (AI features). Each provider has their own privacy policy and data handling practices. We only share the minimum data required for each service to function.

6. Your rights

Under the Australian Privacy Act 1988, you have the right to access, correct, and request deletion of your personal information. You can export your data at any time from the app settings. To request account deletion, contact us at privacy@talk2quote.com.au.

7. Contact

For privacy-related enquiries, contact our Privacy Officer at privacy@talk2quote.com.au.