Last updated: 26 March 2026
This Privacy Policy explains how Talk2Quote Pty Ltd (ABN 78 694 279 126) collects, uses, stores, and protects your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). We are committed to protecting your privacy and handling your data responsibly.
This policy applies to all users of the Talk2Quote platform, including account owners and team members.
Name, email address, phone number, password (hashed), and business role.
Business name, ABN, licence numbers, business address, logo, bank details (BSB, account number, PayID) for display on invoices, and trade categories.
Client names, addresses, phone numbers, email addresses, and job history that you enter into the platform. You are the data controller for your client data.
Voice recordings submitted for quote generation (temporarily processed, not permanently stored), Talk2Me call recordings (stored for your configured retention period), and voicemail messages and transcriptions.
Subscription payment information (processed by Stripe — we do not store full card details), quote and invoice amounts, and payment history.
When GPS tracking is enabled: real-time location coordinates during work hours, geofence entry/exit timestamps, route and travel data, and job site presence verification.
Device type, operating system, app version, feature usage patterns, login times and IP addresses, and crash reports and performance data.
To provide and improve the Talk2Quote platform, process audio recordings into transcripts and business documents, generate quotes, invoices, and other documents, provide phone and call recording services (Talk2Me), and track GPS location for workforce management.
To send transactional emails (quote notifications, invoice receipts, payment confirmations), service announcements and important updates, and customer support responses.
To comply with ATO reporting requirements (STP), meet record-keeping obligations under Fair Work Act and tax legislation, respond to lawful requests from government agencies, and detect and prevent fraud or abuse.
Your data is stored securely in Google Firebase’s Sydney data centre (australia-southeast1). Security measures include:
Audio recordings submitted for quote generation are processed in memory and deleted immediately after transcription. They are not permanently stored on our servers.
We share data with the following service providers who assist in delivering our Service:
Before disclosing your data to overseas providers (primarily US-based), we take reasonable steps to ensure the recipient handles your information in accordance with Australian privacy standards. All providers are contractually bound to maintain appropriate security measures.
When you enable Talk2Me, call recordings are stored securely and accessible only to authorised users on your account. Recordings are retained for your configured period (default 90 days). AI transcriptions are generated automatically and linked to relevant records. You are responsible for complying with call recording laws in your jurisdiction. We recommend enabling the automated recording notification announcement.
GPS tracking is an optional feature. When enabled by an account owner:
Account owners using GPS tracking must comply with applicable workplace surveillance laws (e.g., Workplace Surveillance Act 2005 (NSW)).
After account deletion, data is purged within 30 days except where longer retention is required by law (e.g., 7-year ATO record-keeping requirements).
Under the Australian Privacy Principles, you have the right to:
To exercise any of these rights, contact privacy@talk2quote.com.au. We will respond within 30 days.
We use essential cookies for authentication and session management. We may use analytics to understand how users interact with the Service, including feature usage patterns and performance metrics. We do not use advertising cookies or tracking pixels. We do not sell your data to advertisers or use it for targeted advertising.
The Service is intended for business use by adults aged 18 and over. We do not knowingly collect personal information from children. If we become aware that we have collected data from a person under 18, we will take steps to delete it promptly.
In the event of an eligible data breach under the Notifiable Data Breaches (NDB) scheme, we will:
We may update this Privacy Policy from time to time. Material changes will be notified via email and in-app notification at least 14 days before taking effect. Continued use of the Service after changes constitutes acceptance of the updated policy. The “Last updated” date at the bottom of this page indicates when the policy was last revised.
For privacy-related enquiries, to exercise your rights, or to make a complaint:
We aim to resolve all complaints within 30 days. If you are not satisfied with our response, you can lodge a complaint with: